WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Dario Bakovic

Global Client Account Manager Transcom

Dario is specialized in forging and scaling strategic partnerships with global clients, focusing on creating long-term, value-driven relationships that ensure mutual success.

Summit Day One - Tuesday, 7th October 2025 [CET]

14:35 MASTERCLASS: FROM AI PILOTS TO SCALABLE IMPACT: HOW TUI IS TRANSFORMING CX WITH REAL-WORLD INNOVATION

While many organisations are still exploring AI in theory, TUI is turning innovation into action. This session will take you behind the scenes of how TUI is embedding AI and next-gen technology into its global CX strategy, driving tangible impact on operations and customer satisfaction.

We’ll explore:

Early AI pilots and the lessons learned in scaling them successfully
AI-powered real-time translation to unlock seamless multilingual support
Agentic AI and automation for smarter, autonomous workflows
AI-driven agent training and operational tools that boost frontline performance
How TUI is building a long-term technology roadmap that blends operational excellence with innovation

Attendees will walk away with real examples, proven approaches, and actionable insights on how to move from experimentation to embedding AI into your CX strategy.

Check out the incredible speaker line-up to see who will be joining Dario.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk