The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Cyrille Regardin

Director of Customer Service Vanden Borre

Starting his career as an engineer in consumer electronics in France (Toshiba, Philips), he then joined Sony and evolve from a local level to an european position developping customer centric solutions in the aftersales environment. He’s now heading the customer service department for Fnac Vanden Borre in Belgium with a specific focus on digitalization & value proposition, leading as well durability initiatives across the company.

Conference Day Two - Wednesday, 9th October 2024 [CET]

11:10 PANEL DISCUSSION: THE JOURNEY TO ENHANCE CUSTOMER SATISFACTION, FROM CHATBOTS TO CONVERSATIONAL AI

Craft a chat strategy that is centred around customer behaviours, needs and preferences
Learn how to recorrect a chatbot that is providing a poor customer experience with lifeless conversation to an intelligent and empathetic service channel
Boost your deflection rates and achieve full customer query resolution in multiple languages through chat

Check out the incredible speaker line-up to see who will be joining Cyrille.

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