Cristina Conti

Cristina Conti

Head of Customer Engineering for Applied AI, EMEA Google
Cristina Conti

Cristina Conti is an experienced technology lead, focusing on helping customers solve their everyday business problems in their journey transformation to the cloud. She currently leads a team of Customer engineers at Google Cloud across EMEA, spearheading a team dedicated to accelerating customer adoption and implementation of our Applied AI portfolio. My team focuses on translating the potential of powerful tools, such as the customer engagement suite, into tangible business value. We partner with clients to provide strategic guidance and technical best practices, ensuring they can effectively leverage Google Cloud's applied AI portfolio to enhance their customer interactions and drive growth.

Cristina holds a Master’s Degree in Statistics and Biostatistics, which she obtained at University of Bologna internationally, having spent part of her time in Spain and in the U.S., preparing her thesis as a visiting scholar at University of California, Berkeley. Cristina lives in Milan and in her free time she loves to spend time with her kids and husband, read, watch TV series, go skiing and shopping (mostly for shoes).

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: DELIVERING BUSINESS IMPACT: REAL WORLD CX & AI CASE STUDIES

  • Learn how organisations across various industries have delivered real-world business impact by improving customer experience and employee productivity with AI 
  • Hear how leading European businesses are delivering higher CSAT and NPS scores, controlling costs, and accelerating revenue 
  • Gain insights into how AI is being deployed in production to meet self-service targets, provide agent assistance, and improve service operations 


11:45 PRESENTATION: 3 CUSTOMER EXPERIENCE STRATEGIES IN THE ERA OF AGENTIC AI

  • Understand how to rapidly design and deploy Conversational Agents to accelerate self-service automation and problem resolution, while reducing costs and improving CSAT 
  • Discover how real-time agent assist tools are improving employee satisfaction and productivity, while increasing customer loyalty, retention, cross-sell/up-sell revenue  
  • Learn how to empower supervisors, line of business managers, and conversational AI designers with actionable intelligence to continually improve business KPIs and performance 


Check out the incredible speaker line-up to see who will be joining Cristina.

Download The Latest Agenda