The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Chris Glover-Cooke

Senior CX Specialist AWS

Hear first-hand from leaders who have spearheaded large-scale customer service transformations in their organisations
Learn how a relentless focus on customer and employee experience can help simplify the complexities of enterprise-wide transformation
Explore how cloud and AI can help optimise operations, enhance agent performance, and drive business growth

Discover how leading organisations design engagement strategies that boost productivity and improve customer satisfaction
Learn how to unlock insights from your customer data and use AI-powered tools to proactively identify and address customer issues before they need to contact you
Explore how companies are using generative AI to uncover insights and drive personalised service across customer touch points

Discover how leading organisations are using the cloud to rapidly and effectively scale customer care operations and deliver personalised experiences across channels
Learn how cloud and AI technologies are making it easier for companies to develop self and assisted service experiences that delight customers and improve first-contact resolution
Explore strategies for aligning customer service transformation with broader business goals and driving innovation to better serve customers in the digital age

Check out the incredible speaker line-up to see who will be joining Chris.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk