The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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Benedikt Linder

Teamlead IT-Systems Customer Care Schwarz Group

Benedikt is passionate about customer care. Throughout his career, he worked for various companies with a strong focus on customer care and customer care projects. Currently, he is the product owner for all systems used at Lidl Customer Care. His focus is on combining customer care processes with new technologies to enhance the customer experience and simplify agents’ work.

Conference Day One - Tuesday, 8th October 2024 [CET]

16:45 PRESENTATION: LIDL: BEYOND BARCODES: SHAPING THE FUTURE OF CUSTOMER SERVICE

Join Lidl, Europe's largest retailer, to explore the fascinating world of supermarket innovation.

Beyond Barcodes reveals the transformative impact of bots and conversational AI based on Cognigy that are reshaping the dynamics of retail.

From enhancing the customer experience to optimizing operations, discover how these technologies are redefining convenience and efficiency in the grocery shopping landscape.

Check out the incredible speaker line-up to see who will be joining Benedikt.

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