The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

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Bas Hiemstra

Solutions Consultant Verint

Workshop Day - Monday, 6th October 2025 [CET]

11:05 WORKSHOP H: MOVING FROM AI EXPERIMENTS TO AI SUCCESS IN THE CONTACT CENTRE AND BEYOND

In today’s competitive environment, brands aim to enhance customer interactions to improve service quality, experience, compliance, and employee performance. As hiring more workers is unsustainable and costly, AI-powered platforms are seen as essential for achieving strategic goals and realising quick ROI. However, the challenge is delivering results promptly.

Gain actionable insights on improving customer interactions and service quality
Discover how our customers use our AI platform to achieve strategic goals and quick ROI
Understand strategies to automate CX processes, reducing costs while enhancing customer experience

Check out the incredible speaker line-up to see who will be joining Bas.

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