The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Bas Hiemstra

Solutions Consultant Verint

Workshop Day - Monday, 7th October 2024 [CET]

13:15 WORKSHOP L: TRANSFORMING CX AUTOMATION: OUTCOME ORIENTED AI NEEDS A GREAT AI TEAM

Delivering excellent CX Automation - such as Conversational AI - across your organisation takes more than just great technology – it also requires a great team of experts.

The personas needed for an excellent AI team and how to build the right team for the right AI use case
How to manage and configure consistent, personalised, and AI-powered conversations, through both digital and voice channels
Deliver real, measurable and proven AI outcomes

Check out the incredible speaker line-up to see who will be joining Bas.

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