Assad Hussain

Programme Manager, Head of Delivery Nationwide

Summit Day Two - Wednesday, 7th October 2026 [CET]

11:55 Debate: Agree or Disagree: Vendors Have Overpromised on AI

AI has been positioned as the defining technology of modern customer service, promising efficiency, personalisation, and cost reduction. Yet many organisations are still struggling to scale. This debate examines whether vendors have oversold AI's capabilities or whether organisations have underestimated the complexity of implementation, governance, and operational change required to deliver real value.

Learning Objectives

• Debate whether AI expectations match operational realities

• Compare perspectives on vendor promises and organisational readiness

• Discuss the risks of hype-driven technology adoption

Key Takeaways

• Perspectives on AI promises versus delivery

• Considerations for evaluating technology investments

• Key questions leaders should ask when assessing AI solutions

Check out the incredible speaker line-up to see who will be joining Assad.

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