• Explore AI solutions that can analyse spoken language cues in calls to detect customer vulnerability  
• Enhance agent training and support to detect and serve vulnerable customers while removing stigma 
• Learn from innovative approaches within the field to continually improve vulnerability management practices 

Prepare to be inspired by the extraordinary journey of Jesper Buch, a visionary entrepreneur who reshaped the landscape of the takeaway food industry.  

From his beginnings as a member of the Norwegian Armed Forces to his role as the founder of one of the world's largest e-commerce platforms, Jesper's story is one of resilience, innovation, and unwavering determination. Through his pioneering aggregator app, Jesper revolutionised how consumers order food online, catapulting Just Eat to global success. Despite initial setbacks and challenges, Jesper's entrepreneurial spirit remained undaunted as he transformed his basement startup into a household name.  

With insights across his diverse experiences, Jesper offers invaluable lessons on leadership, perseverance, and the power of taking calculated risks. Join us as Jesper shares his journey from military service to e-commerce mogul, inspiring attendees to embrace their own entrepreneurial ambitions, and seize opportunities for growth and innovation. 

• Lead a cultural shift, achieve buy-in and efficiently manage finite resources to accelerate the pace of transformation 
• Ensure that your employee and customer experience remains a priority during large-scale transformation 
• Prepare strategies to effectively communicate and manage customer expectations during the transition and continue seamless service during periods of change  

• Understand how to align tooling, process, and people with VOC for maximum customer satisfaction 
• Learn how to design processes that fulfill customer needs based on customer data and feedback 
• Understand the comprehensive impact of VOC on preventing, managing, and recovering from complaints