Andrew Wyse

Vice President Europe Conduent

Andrew Wyse leads Conduent's International commercial development activities. Based in London, he is a seasoned professional with experience running complex outsource programs that combine people and leading-edge technology to delight large organisations including telcos, financial service, retail and government organisations. His background includes senior general management roles at corporates (Ericsson and Unisys) as well as several PE backed technology companies. His passion is to transform customer operations based on meaningful data and insight and leveraging his engineering background.

Conference Day One - Tuesday, 8th October 2024 [CET]

11:00 PANEL DISCUSSION: GO BEYOND CUSTOMER VULNERABILITY REQUIREMENTS TO PROVIDE TRULY INCLUSIVE, ALL-ENCOMPASING SUPPORT

  • Explore AI solutions that can analyse spoken language cues in calls to detect customer vulnerability  
  • Enhance agent training and support to detect and serve vulnerable customers while removing stigma 
  • Learn from innovative approaches within the field to continually improve vulnerability management practices 


11:45 PRESENTATION: ELEVATE SERVICE QUALITY BY COMBINING GENERATIVE AI TECHNOLOGY WITH A HUMAN BASED APPROACH

  • Deliver improved customer satisfaction and reduced operating costs without compromising on service quality 
  • Discover how to deal with increasingly complex customer enquiries and how to manage them 
  • How to support multiple languages, maintain data privacy and security in integrated digital platforms 


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda