The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

Andrew Pattie

CX Solutions Director, Sales, North Europe Sprinklr

With a background in Theoretical Physics, Andrew has a decade of experience in the CX/EX space. Specialising in Digital, AI, and CX Transformation, Andrew has driven impactful solutions across Pre and Post-sales roles in dynamic, hyper-growth environments like Content Guru, Freshworks, and Talkdesk. A catalyst for transformation in both Public and Private sectors, he excels at fostering effective solutions to diverse business needs. Currently, as the CX Solutions Director at Sprinklr, Andrew is dedicated to accelerating platform adoption and growth for Sprinklr's CX product suite throughout Northern Europe. With a deep understanding of Contact Centre Operations, Andrew is a passionate thought leader pushing the boundaries of customer experience

Conference Day One - Tuesday, 8th October 2024 [CET]

11:45 PRESENTATION: NEXT GEN, AI-DRIVEN CcaaS, STRAIGHT FROM THE HORSES MOUTH

  • Experience tailored customer care solutions crafted by AI, ensuring personalised and effective support 
  • Optimise your customer service operations with AI-driven automation, streamlining processes for enhanced performance 
  • Embrace a customer-centric approach with AI-driven CcaaS, prioritising satisfaction and engagement 


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda