The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Adam Neale

Head of CS Governance Panasonic

Adam leads a Central European team for Panasonic consumer Products. He is responsible for customer service IT solutions, Product quality monitoring, Insights and Analytics and Europe wide project governance.

Workshop Day - Monday, 7th October 2024 [CET]

11:00 WORKSHOP G: A PATH TO PERSONALISED CX THAT MAXIMISES BUSINESS OUTCOMES

In this workshop, attendees will learn how to:

Develop a channel strategy and timeline for implementing conversational AI within the Contact Center while increasing customer and agent satisfaction
Develop a seamless merging of automation and human-driven customer service.
Manage C-suite expectations by aligning with Contact Center realities and new metrics

Check out the incredible speaker line-up to see who will be joining Adam.

Download The Latest Agenda

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