5 - 7 October 2026
| Amsterdam, Netherlands
Sponsorship Opportunities
Put your brand at the centre of customer experience, service and digital transformation
CCW Europe Summit brings together progressive contact centre, CX and digital service leaders rethinking customer journeys, AI, data, operations and service strategy in a fast-moving customer landscape.
Why sponsors invest
600+
CX Leaders
200+
Speakers
Thought leadership, lead generation, brand visibility and account engagement, tailored to your objectives. From keynote and masterclass opportunities to executive boardrooms, networking, demos and brand amplification, CCW Europe is built to connect partners with senior leaders actively investing in customer transformation.
125+
Sessions
3 Days
of Insight, Networking & Partnerships
Read it from our Community
“The people here, they’re engaged. They come here with a focus, they come here with the specific asks. And that improves the quality of the conversations we have with them.”
Michel Van Roon | Vice President Europe, NiCE
“CCW consistently brings the right decision-makers and key influencers to the table, enabling meaningful conversations that directly add value to our contact centre and CX strategies.”
Amber Hayward | Senior Director, EMEA Marketing, Talkdesk
What your buyers are trying to solve right now
Challenges driving urgency across the CCW Europe Summit agenda
Experience & Journeys
Designing effortless, trusted journeys
Leaders are focused on end-to-end customer journeys, omnichannel engagement, personalisation, trust and loyalty across every touchpoint.
Data & Insights
Turning customer data into action
Teams need better voice-of-the-customer insight, a clearer single source of truth and stronger measurement to support smarter decisions.
Tech & AI
Deploying AI responsibly and practically
Buyers are exploring responsible AI, digital transformation, vendor partnerships and self-service tools that improve convenience without losing trust.
Operations & Strategy
Building agile service operating models
Customer leaders are optimising workforce planning, employee engagement, operating models and change delivery for consistent service quality.
Innovation & Future
Balancing human and digital service
Organisations are looking at customer-first strategies, inclusive services, continuous improvement and ROI-focused innovation.
Failures & Fixes
Learning from what did not go to plan
The agenda highlights honest case studies and practical lessons from initiatives that had to adapt, recover or accelerate transformation.
Who is in the Room
Senior CX, contact centre, digital service and customer transformation leaders
Chief Customer Officer
VP / Head of Customer Experience
Contact Centre Director
Head of Customer Operations
Head of Digital Service
Head of Data, Insight & Analytics
Gaelle Devins
Chief Customer Officer / Member of the Executive Board
Breitling
Celine Del Genes
Global Chief Customer Officer
Decathlon
Dr. Imran Shaikh
Chief Technology Officer
Virgin Mobile UAE
Brands and companies in attendance
Sponsor against the content CX buyers care about
Whether your aim is pipeline, account engagement, thought leadership or high-impact brand visibility, CCW Europe offers routes that align your message to the agenda formats and audience priorities driving buyer demand.
Thought leadership
Speak where your message has the strongest fit
- Keynote
- Masterclass
- Session
- Workshop
- Executive Boardroom
Interactive formats
Build credibility in smaller rooms
- Community Meet-Ups
- Industry Roundtables
- Practical Roundtables
- Action Lab
- Agent of the Future
- Hackathon
Networking
Get closer to target accounts
- Welcome Party
- Drinks Reception
- Private Dinner
- Coffee Sponsor
- Demo Drive Sponsor
- F1 Simulator
Visibility
Stay visible across the attendee journey
- App Sponsorship
- Lanyards Sponsorship
- Seat Covers Sponsorship
- Bag Sponsorship
- Hydration Partner Sponsorship
- Welcome Display Sponsorship
Booth options
Platinum / Gold / Silver
Core exhibition and partnership routes across Platinum, Gold and Silver, supporting brand visibility, buyer access and sponsor presence
Speaking formats
Keynote / Masterclass
High-impact thought leadership formats for positioning your expertise in front of CX, contact centre and digital service leaders
Session formats
Session / Workshop
Practical content-led formats for sharing use cases, customer stories and solutions aligned to live agenda priorities
Lead generation
Coffee / Demo / F1 / Smoothie
Hands-on activations designed to create meaningful conversations and help sponsors engage target accounts
Brand amplification
Lanyards / App / Bags
High-visibility brand opportunities across the attendee journey, including app, lanyards, bags, hydration and welcome display sponsorship
Get in touch
Ready to build the right CCW Europe package for your brand?
Whether your goal is lead generation, stronger account engagement, thought leadership or high-impact brand visibility, the partnership team can shape a sponsorship package around your objectives, audience priorities and budget.
Simply click the button below and fill in your work email.
In Partnership With:
QUESTIONS?
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London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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