CCW Europe Sponsorship Opportunities
CCW Europe Summit 2026

CCW Europe Sponsorship Opportunities

CCW Europe is the leading European event series for progressive contact centre, CX and digital service leaders. If your goal is pipeline, category positioning, thought leadership, or senior buyer access, this is where the most commercially valuable customer management conversations happen.

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CCW Europe networking
Why sponsors invest
850+
attendees expected
250+
speakers
125+
sessions
1
connected community
Buyer demand

A market focused on service transformation with measurable impact

Buyers are actively looking for partners that can help them operationalise AI in CX, prove ROI, improve customer journeys, unify insight, strengthen service operations, and build future-ready customer management strategies.

Sponsor feedback

“It’s one of our most important events of the year. We meet all of the right people. It’s fantastic.”

Alan Ranger, VP of International Marketing
CCW Europe audience

This is more than event visibility, it is direct access to Europe’s CX and contact centre decision-makers

CCW Europe is built around the priorities senior customer leaders are actively working through, from AI governance and automation to service optimisation, omnichannel design, customer loyalty, employee engagement, and proving CX value at board level.

Positioning

Be seen as the partner shaping the future of customer management

Align your brand with the themes leaders care about most, including AI and automation, operational agility, service excellence, data-led decision making, and customer experience transformation.

Pipeline

Get closer to senior buyers and qualified conversations

Meet heads of CX, customer service, contact centre, operations, loyalty, CRM, insight, and transformation through exhibition, boardrooms, industry roundtables, networking, and content-led formats.

Credibility

Show expertise in a practitioner-led environment

From keynote sessions and boardrooms to masterclasses and roundtables, sponsors can join the agenda in ways that feel relevant, insight-led, and commercially strong.

The audience you want to meet is already here

CCW Europe brings together a cross-functional audience shaping customer experience, service delivery, digital transformation, AI strategy, operations, loyalty, insight, and omnichannel engagement across Europe.

711companies represented in the 2025 attendee list
450+CX leaders at the 2025 Summit
100+expert speakers in 2025
850+attendees expected for 2026
Who is in the room

Senior roles across customer experience, contact centre and service transformation

Chief Customer Officer Chief Experience Officer VP Customer Service Head of CX Director Customer Experience Director Customer Care Head of Contact Centre Head of Customer Engagement Head of Omnichannel Director Data & Analytics Customer Service Director Global Product Director
View Attendee List
CCW Europe audience brands

What your buyers are trying to solve right now

These are the issues driving urgency across the CCW Europe agenda.

Experience & journeys

Designing effortless end-to-end experiences

Leaders want to improve journeys, remove friction, strengthen omnichannel consistency, and build trust and loyalty across every touchpoint.

Data & insights

Turning customer data into better decisions

Buyers are focused on VOC, analytics, customer data unification, and measuring what matters so they can act with more confidence and precision.

Tech & AI

Deploying AI responsibly and at scale

From governance and accountability to self-service and vendor strategy, teams are trying to move beyond pilots and operationalise AI in CX.

Operations & strategy

Creating agile, high-performing service models

Customer leaders need to optimise workforce planning, service operations, employee engagement, and organisational change without weakening service quality.

Value

Proving CX ROI under pressure

As scrutiny rises, leaders are looking for better ways to link CX investment to revenue, retention, efficiency, and risk reduction.

Innovation

Staying ahead of what comes next

Organisations are exploring future customer management models, new technologies, and practical innovation that improves service while remaining commercially viable.

Where sponsors can add the most value

Position your business against the capability areas attendees are actively investing in.

AI, automation & platforms

Technology that improves service performance

Strong fit for AI, conversational AI, quality assurance, CCaaS, CRM, self-service, automation, analytics, and customer data platform providers.

Advisory & transformation

Support for strategy, change and operating model design

Relevant for consultancies, transformation partners, BPO providers, and specialists helping teams redesign service and CX for measurable impact.

Experience, loyalty & insight

Solutions that strengthen engagement and retention

Ideal for businesses focused on voice of customer, loyalty, personalisation, journey design, insight generation, and customer-centric growth.

Sponsor against the content buyers actually care about

2026 themes

Core market priorities

  • Experience & journeys
  • Data & insights
  • Tech & AI
  • Operations & strategy
  • Innovation & future
High-interest topics

Sessions that create commercial relevance

  • Operationalising AI in CX
  • Proving CX ROI
  • Customer data and VOC
  • Omnichannel and journey design
  • Workforce and service optimisation
  • Future customer management models
CCW stage content
High-visibility content

Main agenda formats

  • Keynote sessions
  • Presentations, debates and fireside chats
  • Panel discussions
  • Masterclasses
  • Workshops
  • Hackathon and community experiences
Peer-led engagement

Where conversations deepen

  • Invite-only boardrooms
  • Industry roundtables
  • Community meet-ups
  • Analyst briefing
  • Failures & fixes sessions
  • Global and industry best practice stages
Why this matters

Not every sponsor should buy the same route

Use format-led packaging to guide visitors toward the right route depending on whether they need scale, authority, account depth, or highly targeted buyer engagement.

Thought leadership

Speak where your message has the strongest fit

Align to topics like AI governance, customer journey design, service optimisation, loyalty, VOC, analytics, quality, and CX strategy.

Targeted networking

Build stronger conversations in curated formats

Use boardrooms, networking, meet-ups, and hosted experiences to connect with the accounts and roles that matter most to your team.

Brand visibility

Own premium touchpoints throughout the attendee journey

From stage alignment to exhibition, signage, digital placements and networking sponsorships, visibility can be built around the moments that create recall.

Packages designed for visibility, thought leadership, and pipeline generation

Flagship

Premium presence

For brands that want leadership positioning, strong visibility, and senior buyer access
  • High-profile speaking opportunities
  • Premium exhibition visibility
  • Boardroom or workshop alignment
  • Enhanced brand exposure across the event journey
  • Access to stronger account conversations
Content-led

Thought leadership routes

For businesses that want to show expertise in a practitioner-led environment
  • Agenda alignment by topic and audience priority
  • Speaking, panel and discussion-led opportunities
  • Targeted formats for deeper engagement
  • Support for positioning around strategic themes
  • Flexible options by objective and budget
Commercial

Exhibition and brand routes

For sponsors focused on awareness, meetings, and commercial visibility on the show floor
  • Exhibition-led engagement
  • Branded visibility across key event moments
  • Networking and community sponsorship options
  • Routes to support lead generation goals
  • Scalable packages for different team sizes
Additional inventory

Other sponsorship options

  • Boardroom and analyst briefing alignment
  • Networking and reception sponsorship
  • Workshop and masterclass support
  • Branding across high-traffic touchpoints
  • Digital and on-site visibility placements
Commercial differentiators

What makes the CCW Europe opportunity stronger

  • Access to a senior, highly relevant CX and service audience
  • Content alignment around the market’s most urgent priorities
  • Multiple routes for both scale and targeted engagement
  • A community-led environment where conversations feel natural and credible
View Prospectus View Agenda View Attendee List

See where your brand could appear across the event experience

Visibility strategy

Position your presence where the strongest conversations happen

Whether your priority is exhibition traffic, thought leadership, premium branding, or targeted networking access, early commitment gives you more freedom to shape the right route.

  • Align to the content areas most relevant to your category
  • Build stronger visibility across high-interest audience touchpoints
  • Choose between scale, intimacy, or a blended approach
  • Secure the best sponsorship fit before premium options are allocated
Ask About Availability View Package Options
Event floor visual

Frequently asked sponsor questions

Use this section to remove friction from the buying journey.

For lead generation, the strongest routes are usually exhibition plus content, supported by curated networking or targeted discussion formats. These help your team build credibility while creating enough time for real commercial conversations.
Yes. The strongest packages are built around what you need to achieve, whether that is category authority, buyer engagement, target account access, pipeline generation, or wider brand awareness.
Sponsors can expect a senior audience across customer experience, customer service, contact centre, operations, loyalty, CRM, data, insight, digital transformation, and service design, with representation from major international brands.
Yes. Sponsors can align through speaking, boardrooms, workshops, networking, meet-ups, branded touchpoints, and digital visibility options across the attendee journey.
Get in touch

Ready to build the right package for your brand?

Whether your goal is lead generation, stronger account engagement, thought leadership, or standout brand visibility, we can shape a sponsorship package around your objectives, audience priorities, and budget.

  • Speaking and thought leadership opportunities
  • Exhibition and visibility routes
  • Boardroom and networking alignment
  • Premium branding and add-on sponsorships
Email the Partnership Team View Sponsorship Prospectus
Talk sponsorship

In Partnership With:

CCW Europe Digital

QUESTIONS?

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