Despite the proliferation of business accounts on Facebook and Twitter since the rise of LinkedIn, most businesses still remain on the sidelines when it comes to connecting with their customers on social media.

Best-in-class social media servicing offers a number of benefits to both customers and businesses including, fast and convenient communication, building and maintaining customer relationships, and boosting organic visibility.

In this article, CCW Europe shares three examples of companies using social media well to empower resolution teams, drive positive brand experiences, and increase customer loyalty.

Download your copy of the article to receive:

• Compelling social media statistics and facts to boost your competitive edge in the market.
• Examples of how Dominos, Toyota, and Netflix are using social media to differentiate their service experience.
• Top tips for creating effortless customer experiences on social media.