This industry report reveals how Europe’s leading brands are reimagining the contact centre—and what they need from their partners to make it happen.

If you offer AI tools, workforce tech, training, or performance solutions, this is your roadmap to the challenges and priorities shaping 2025.

• 85% of brands are planning agent-facing AI investments
• 66% are focused on agent wellbeing
• 36% have secured budget for career development initiatives
• AHT, FCR, and VoE still dominate performance metrics
• Soft skills, complex issue handling, and fraud awareness are key upskilling areas

Understand what brands are buying—and why.

Find out how to connect with 450+ senior CX, digital, and contact centre leaders at Europe’s leading customer management event. Our prospectus gives you everything you need to assess if the CCW Europe Summit is the right opportunity for your brand.

What you’ll find inside:

• Who attends and what they’re looking for
• Sponsorship packages that drive leads, brand visibility, and influence
• Speaking and networking options to position your team as industry leaders
• The key themes shaping buying decisions in 2025

Take the first step toward a high-impact presence at the CCW Europe Summit.

Discover why CCW Europe is the premier platform for connecting with the most influential leaders in customer experience, digital transformation, and contact centre innovation. The 2025 Sponsorship Prospectus offers an exclusive look at how we help you engage with an elite community of over 67,000 CX professionals, position your brand as an industry leader through bespoke sponsorship opportunities, and achieve measurable ROI with strategies tailored to your goals. Explore detailed event calendars, audience insights, sponsorship packages, and testimonials from partners who have seen success with CCW Europe.

Would you like to know more about sponsoring at CCW Europe? Download our 2024 prospectus.  

Unlock the full potential of your networking at the CCW Europe Summit. Download the attendee list to access comprehensive details from the 450+ leaders who attended in 2024, including job titles, accounts, sponsors, testimonials, and the event floorplan.Gain valuable insights into the professionals driving innovation and excellence in customer experience.

Download the speaker pack below!