Ramon Delima, the Global Director of Customer Services at TUI Group, is committed to creating an effortless and frictionless experience for both customers and agents. In a recent interview, he shared insights on how TUI is achieving this goal. Ramon's insights offer valuable lessons for any company looking to create an effortless customer journey. By measuring customer satisfaction, implementing strategies to improve customer service, leveraging technology, and using customer feedback, companies can provide a better customer experience and gain a competitive edge. If you're interested in learning more about TUI's approach, Ramon is speaking at the CCW Europe Summit this October. Don't miss this opportunity to gain valuable insights and network with industry leaders.