The CCW Europe Summit 2025 agenda is your first look at the opportunities to position your brand in front of the continent’s most influential CX, contact centre, and digital transformation leaders.

Whether you're launching AI capabilities, scaling automation, or driving next-gen service innovation, this is where your solutions get seen by those making change happen.

What you’ll find inside the agenda:

• The complete programme – including 60+ hours of content, panels, fireside chats, roundtables, and the CX Hackathon
• A breakdown of the summit’s core themes: from AI + human synergy, to omnichannel operations, loyalty, automation, workforce transformation and more
• Brand-building opportunities – including sponsor-led workshops, on-stage speaking slots and networking events
• A view of the 500+ member audience, including speakers and attendees from L’Oréal, AXA, Nestlé, Google, Nespresso, Ryanair, Handelsbanken, Octopus Energy, Thomas Cook and more

“We had fantastic success last year – no hesitation in signing up again… by the end of the three days, you leave almost as friends.”
— Alan Ranger, VP Marketing, Cognigy

If you're planning your 2025 pipeline, go-to-market, or brand awareness strategy, the CCW Europe Summit agenda will show you where your presence will make the biggest impact.