The CCW Europe Summit 2025 agenda has arrived! Explore the sessions, speakers, and formats designed to drive the next wave of customer experience, digital service, and operational excellence transformation.

Whether you’re scaling AI and automation, improving employee performance, or redesigning journeys for loyalty and growth, this is your opportunity to benchmark, share and learn from those leading the charge.

What’s New in 2025?

• Peer-to-Peer Advisory Groups – Join curated discussions with others who understand your challenges
• Crowdsourced Roundtables – Submit your key questions and explore practical answers with experts
• The Industry’s Only CX Hackathon – Collaborate on real-world challenges in a high-energy, interactive sprint

Join 100+ speakers including leaders from:

• Thomas Cook – Alan French, CEO
• L’Oréal Groupe – Jaclyn Kao, Head of Beauty Tech
• Condé Nast – Andrew Land, Director CRM & Engagement
• Handelsbanken – Malin Lignell, VP Digitalisation & Innovation
• Google, Nespresso, AXA, Nestlé, Ryanair and more