Brochure

CCW Europe Summit returns to Amsterdam 5–7 October 2026, bringing together the most influential leaders in customer contact, CX and digital service. As Europe’s largest gathering of senior customer management leaders, the Summit will welcome 850+ attendees, including 250+ speakers and 125+ sessions across three days of insight, innovation and peer collaboration.

The 2026 agenda explores the priorities shaping the future of customer management, from AI and automation to customer journey design, data-driven decision making and operational strategy, helping organisations balance digital transformation with human-led service excellence.

Hosted by BBC Chief Newsreader Maryam Moshiri, the Summit will feature leaders from some of the world’s most recognisable brands including Booking.com, Decathlon, ABN AMRO, Philips, Kraft Heinz and Mercedes-Benz AG, sharing real-world strategies and lessons from the front lines of CX transformation.

Loved the Summit? Secure your place at CCW Europe Summit 2026 and save up to 50% when you book.

CCW Europe Summit is the flagship event for customer experience and service leaders, bringing together Europe's most influential brands and senior decision-makers for three days of benchmarking, networking and practical insight.

Join 850+ attendees and 250+ speakers in Amsterdam to explore the strategies, technologies and operating models shaping the future of customer management. By booking during the CCW UK Summit week, you can take advantage of an exclusive offer:

• In-House Customer Management Leaders: 50% off the standard delegate rate
• Solution Providers & Consultants: 20% off sponsorship and participation packages.

This offer is available for a limited time and is exclusively for attendees of CCW UK Summit.