Meet the CCW Europe Advisory Board

CCW Europe is proud to work with esteemed leaders across leading customer contact, customer experience, and customer service practitioners and businesses. These specialised experts work closely to share their experiences and industry knowledge to ensure that we provide cutting-edge insights for the European Customer Contact community.

Our Advisory Board's depth and scope of leading industry knowledge has informed the cutting-edge topics and content to be delivered for our community at The CCW Europe Summit this October (9-11). View the full Advisory Board below, or download the 2023 agenda to explore more on the Advisory Board Members and the key challenges to be discussed in Amsterdam this October.


At last year's Summit we were thrilled to welcome CCW Europe's Advisory Board for an exclusive panel discussion diving into Key Customer Management Trends & Challenges for 2023 & Beyond. As a driving force for the customer management industry, hear how our panel of experts are managing the most pressing challenges for CX, contact centre and digital customer transformation leaders right now.

As this session dived into key CX trends including; closing the recruitment gap in customer management, how to develop critical post-covid skills and leadership qualities, the vulnerable customer crisis, and achieving CX consistency.

With thanks to our incredible Advisory Board - we look forward to continuing to discuss the key challenges and pain-points facing these customer-facing professionals - join the CCW Europe Summit to ensure you're a CX disruptor within this competitive landscape.


Download the 2023 Agenda | Book Your Place