Ahead of our return to Amsterdam this October for the CCW Europe Summit, we wanted to share our newly released interview with Ramón Delima, Global Director of Customer Services at TUI.

Explore how one of the world's travel and hospitality groups aims to create an effortless and frictionless experience for customers and agents. Access the full interview here.

Ramón shares insights into:

• Methods of measuring customer satisfaction
• Ways to ensure you are leveraging the latest technology
• The approach to creating an effortless and frictionless experience 
• Implementing strategies to improve customer service
• Top priorities when it comes to customer experience

If you're interested in learning more about TUI's approach, Ramón is speaking at the CCW Europe Summit this October. Don't miss this opportunity to gain valuable insights and network with industry leaders. Explore all of 2023's sessions in the full agenda here. CCW Europe is the place to ensure that your company leads the industry as a CX disruptor, don't miss out!