Driving Outstanding CX Through Operational Agility
As studies show that 59% of consumers want their data to be used to create personalised experience, where is your CX approach on this journey to maximise this personal touch? Read more.
This exclusive report produced by CCW Europe, features key industry analysis on how to deliver outstanding experience through operational agility – now available to download here.
Ahead of the CCW Europe Summit (9-11 October) explore key industry challenges in relation to withstanding disruption and maximising operational agility, including; recruitment and retention, utilising AI without compromising on the human touch and maximising ROI in your contact centre.
Now is the time to disrupt, innovative and optimise and this industry analysis and leading CX insights, explores:
- Contact Centre recruitment and engagement
- Creating efficiency with customer service chatbots and automation
- Maintaining the ROI and value of contact centres
>> Access this report to learn from key experts across customer experience management
As a taste of what to expect in the report, did you know?
74%of customer have used various channels to begin and complete a transaction | 75%of internet users speak a language other than English | 59%of consumers want the data collected about them to be used to create personalised experiences |
This report has been created ahead of The CCW Europe Summit, the #1 European event series for progressive contact centre, CX and digital service leaders. On the 9-11 October in Amsterdam, we will be bringing together the continent’s brightest and most progressive CX minds under one roof.
>> Download the complete agenda here
We look forward to welcoming you, and please share with us your thoughts on these latest insights here!
