Quality is the name of the game for Klaus cats. Ours is the quality assurance platform that helps you make every conversation a pawsitive one - for customers and agents. Epic Games, Voi, Duolingo, Spotify and Wise use Klaus to maintain excellent customer service quality through hypergrowth.

Klausers enjoy:

● Cat gifs and puns galore.

● Improved CSAT after the first month of usage.

● 90% time saved on quality assurance.

● Data-driven coaching sessions and 1-1s based on real-time results & examples.

● AI features & trackable metrics to identify issues as they arise.

Companies use Klaus to zoom in on details with data insights and zoom out for perspective with stylish visuals. A quality all-in-one, Klaus is your single source of information for training & improving. Purrs all round.

Klaus allows companies to automate and scale your support QA by:

● Rating and commenting on conversations

● Creating customizable rating categories and scales

● Accelerating onboarding of new support reps

● Using machine learning to bring meaningful conversations to the top

● Automating assignments & goals

● Coaching agents with precision

Klaus’ various coaching features allow companies to track internal quality Score (IQS) and CSAT across support reps and teams. Quality managers can pin important conversations as talking points for 1-1s and team meetings. Next to that, they can test product knowledge by launching quizzes for coaching purposes.

Support conversations can be filtered based on: Complexity, Sentiment, CSAT, and more. Get more insights on agent performance by filtering out conversations based on Volume, Sentiment, CSAT.

For happy Klausing, read more: klausapp.com