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The CCW Europe Exchange DACH Agenda 2023

The CCW Europe Exchange DACH Agenda 2023

Welcome to The CCW Europe Exchange DACH! 

Join us on the journey to drive customer and employee loyalty through uncertainty. 

A unique and engaging forum that presents a blend of tailored meetings with over 50 industry thought leaders over 2 days. Join us in Hamburg from 22 - 23 May 2023. 

Customer Contact Week Europe will display best practice in the following areas:

  • Navigate uncertainty: Fight inflation by leveraging outstanding customer care and intelligent resource and capacity strategy
  • Win the ‘war on talent’: Nourish employee engagement, turnaround poor retention rates and build workplaces fit for the future
  • Acquire deeper customer intelligence: Blend quantitative big data with human insight and build privacy trust & transparency
  • Simplify, unify & personalise CX: Create a seamless customer journey underpinned by leading automation and AI
  • Develop a meaningful sustainability strategy: Diversify and create a competitive edge for employee & customer acquisition and loyalty