EUROPE’S LEADING EVENT FOR CUSTOMER EXPERIENCE & SERVICE LEADERS

Customer Contact Week Europe enters a new chapter in 2027 – moving to an expanded, spectacular new home on Amsterdam’s North Sea Canal. Full of character, the venue reflects the spirit of the CCW Europe community: ambitious, collaborative, and at the forefront of change.
Bringing together Europe’s most senior customer service and experience leaders, from fast-growing disruptors to the world’s biggest brands, CCW is where the brightest minds come together to solve the unprecedented challenges shaping consumer-facing organisations today.
As AI becomes embedded into society, organisations are rethinking how they operate, make decisions, and create value. From the future of service models and the evolving role of humans, to customer ownership, and what high-performing organisations will look like over the coming years, the big picture is only part of the story. CCW Europe gives leaders the space to get into the detail – solving specific challenges with peers who are facing them too.
Be in the room where the future of customer-led business takes shape.

EXPLORE THE 2026 AGENDA

PAST SPEAKERS

View 2026 Speakers

HERE’S WHAT OUR ATTENDEES HAD TO SAY

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WELCOME TO THE CCW EUROPE COMMUNITY

CCW Europe is more than an event - it’s Europe’s largest gathering of senior customer management leaders, built by practitioners, for practitioners. This community is united by a shared ambition to raise the standard of customer experience and service, deeply invested in supporting peers, developing the next generation of leaders, and fostering an inclusive environment.

STRATEGIC INSIGHT & BENCHMARKING

“I understand how our performance compares to peers and global leaders.”
 

PRACTICAL TOOLS & LESSONS LEARNED

“I have proven tactics to improve customer outcomes and avoid common pitfalls.”

INDUSTRY-SPECIFIC INSIGHTS

“I can navigate my industry’s challenges and opportunities with confidence.”


FUTURE-FOCUSED THINKING

“I’m prepared for transformation and innovation in 2027 and beyond.”
 

PEER NETWORKING AND COLLABORATION

“I built relationships that will help me grow professionally and personally.”

HIGH-IMPACT, MEMORABLE EXPERIENCE

“This is an experience I’ll carry with me long after it ends.”


MEET THE CX LEADERS SHAPING EUROPE 

See who has attended the CCW Europe Summit, with senior leaders from some of Europe’s most recognisable organisations. Explore the companies, job titles and functions represented across this year’s community.

VIEW ATTENDEE LIST

JOIN EUROPE'S MOST INFLUENTIAL CX LEADERS

CCW Europe is where enterprise decision-makers come together to challenge thinking, share real-world insight and define the future of customer experience. Be part of the room where it happens.

REQUEST YOUR PLACE TODAY

PUT YOUR BRAND IN FRONT OF EUROPE'S CX DECISION-MAKERS

Engage senior leaders from the world’s leading enterprises, actively investing in CX, AI and customer operations. Build pipeline, showcase your expertise, and position your solution where real buying decisions are made.

EXPLORE SPONSOR OPPORTUNITIES
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CCW Europe Digital

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