Sven Grube

Sven Grube

Director of International Expansion Parloa
Sven Grube

Workshops & Hackathon - Monday, 6th October 2025 [CET]

11:05 WORKSHOP G: POWER UP YOUR CUSTOMER SERVICE WITH AI

Step into the future of customer experience in this hands-on, interactive workshop powered by Parloa. You’ll explore the entire lifecycle of an AI-driven customer service agent – from smart prompt engineering and knowledge integration to real-time testing, performance tuning, and live simulations.

Walk away with the skills and tools to design, customise, and optimise AI agents that perfectly fit your business needs – and learn how to seamlessly embed them into your customer operations for maximum impact.

Check out the incredible speaker line-up to see who will be joining Sven.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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