Sven Grube

Director of International Expansion Parloa

Workshop Day - Monday, 6th October 2025 [CET]

11:05 WORKSHOP G: BUILDING SMARTER AGENTS: A HANDS-ON AI WORKSHOP

Explore the full lifecycle of an AI-driven customer service agent in this interactive workshop, using Parloa AMP – AI Agent Management Platform. You’ll gain a deeper understanding of how to customise, test, and optimise AI agents to meet the unique needs of your business. From prompt engineering and knowledge integration to performance evaluation and simulation, this session offers the tools to seamlessly integrate AI into your customer service operations. Join us for a practical, guided experience with Parloa AMP to see how AI can drive transformation and efficiency in your contact centre. 

Check out the incredible speaker line-up to see who will be joining Sven.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

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