Understand the challenges associated with implementing Generative AI for CX in your organisation, including technical, cultural, and operational hurdles
Delve into the evolving role of AI in customer interactions and whether its primary goal is automation or assisting human agents, gaining insights into current industry trends and best practices
Assess the innovations and business value derived from AI for CX within organisations and in the wider market, exploring real-world examples and potential opportunities for improvement and growth
Check out the incredible speaker line-up to see who will be joining Stefan.
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