The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands

View The 2024 Agenda

Stefan Reimig

Director, Global Customer Service Wayfair

Understand the challenges associated with implementing Generative AI for CX in your organisation, including technical, cultural, and operational hurdles
Delve into the evolving role of AI in customer interactions and whether its primary goal is automation or assisting human agents, gaining insights into current industry trends and best practices
Assess the innovations and business value derived from AI for CX within organisations and in the wider market, exploring real-world examples and potential opportunities for improvement and growth

Check out the incredible speaker line-up to see who will be joining Stefan.

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London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk