The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

Stefan Reimig

Director, Global Customer Service Wayfair

Conference Day One - Tuesday, 8th October 2024 [CET]

9:40 PANEL DISCUSSION: IS GENERATIVE AI DELIVERING BUSINESS VALUE TO ENTERPRISE CX?

  • Understand the challenges associated with implementing Generative AI for CX in your organisation, including technical, cultural, and operational hurdles 
  • Delve into the evolving role of AI in customer interactions and whether its primary goal is automation or assisting human agents, gaining insights into current industry trends and best practices 
  • Assess the innovations and business value derived from AI for CX within organisations and in the wider market, exploring real-world examples and potential opportunities for improvement and growth 

Check out the incredible speaker line-up to see who will be joining Stefan.

Download The Latest Agenda