The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Stefan Fuczek
Senior Customer Experience Manager Booking.com
Conference Day Two - Wednesday, 9th October 2024 [CET]
11:10 PANEL DISCUSSION: TRANSFORMING WAYS OF WORKING & CREATING FOCUSED TEAMS FOR ENHANCED CUSTOMER SUPPORT
- Discover how to transform mindsets, implement actionable and tangible CX goals and make customer satisfaction a priority across all teams
- Learn about reorganisation strategies and how to implement a customer journey management team to maintain quality care year-round
- Learn techniques for achieving faster, more effective results in CX whilst balancing technology and human interaction
Check out the incredible speaker line-up to see who will be joining Stefan.
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