The #1 European event series for progressive
contact centre, CX and digital service leaders

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre 
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Ruben Lowenstein

Manager Customer Care Samsung Electronics Benelux

Conference Day One - Tuesday, 8th October 2024 [CET]

11:45 PRESENTATION: ELEVATING CUSTOMER SERVICE FROM FIRST TOUCH TO LASTING LOYALTY

  • Discover how leading organisations design engagement strategies that boost productivity and improve customer satisfaction 
  • Learn how to unlock insights from your customer data and use AI-powered tools to proactively identify and address customer issues before they need to contact you 
  • Explore how companies are using generative AI to uncover insights and drive personalised service across customer touch points 


13:45 IDG P: ENHANCE YOUR STRATEGIC PARTNERSHIPS WITH SUPPLIERS & PARTNERS TO DELIVER ON HARMONIOUS CUSTOMER EXPERIENCE

Check out the incredible speaker line-up to see who will be joining Ruben.

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CCW Digital EU

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