WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Małgorzata Miąsik

Director of Operations Center AirHelp

Director of the Operations Center at AirHelp, where she leads a team of around 100 people, including 40 support representatives. She focuses on implementing effective, modern solutions that ensure fast customer support and maximize team productivity.

Summit Day Two - Wednesday, 8th October 2025 [CET]

10:00 PANEL DISCUSSION: WHY 40% OF AGENTIC AI PROJECTS ARE PREDICTED TO FAIL – AND WHAT WINNERS DO DIFFERENTLY

It's predicted that 40% of agentic AI projects will be abandoned by 2027. Yet some organisations are already seeing transformative results. This panel brings together customer service leaders who've successfully deployed agentic AI at scale to share what separates success from failure.

You'll learn:

• The hidden barriers that derail agentic AI projects - and how to overcome them

• Real metrics from companies achieving 3-6 month ROI on their investments

• Critical change management lessons for teams adapting to AI agent

Check out the incredible speaker line-up to see who will be joining Małgorzata.

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