WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Karin Miskovska

Customer Experience Manager International UNIQA

Karin Miskovska drives customer experience across European markets at UNIQA with a strong focus on business outcomes. With over a decade in banking at ING and KBC, from financial markets to senior client leadership, she built a distinctive hands-on expertise in customer behaviour and business needs. As Head of CX at KPMG, she re-designed customer experiences with impact. Recognized as a CX awards judge and CX World Games awardee, she translates customer insight into outcomes that matter — for businesses and charities worldwide.

Summit Day Two - Wednesday, 8th October 2025 [CET]

11:15 PANEL DISCUSSION: FROM INSIGHTS TO IMPACT: LEVERAGE VOC TO DRIVE BUSINESS OUTCOMES

Align customer insights with business priorities, ensuring feedback drives strategy and decisions, and measure VOC success by linking CX improvements to business outcomes
Activate VOC across the organisation by creating a culture of listening and responding to customers
Leverage data storytelling to effectively communicate insights that inspire action and accountability

Check out the incredible speaker line-up to see who will be joining Karin.

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