The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

Jarrod Davis

Product Marketing Manager Cognigy

Conference Day One - Tuesday, 8th October 2024 [CET]

Conference Day Two - Wednesday, 9th October 2024 [CET]

11:55 PRESENTATION: TRANSFORMING YOUR CONTACT CENTRE TO AI FIRST

  • Blueprints for architecture & integration 
  • The shrinking role of CCaaS 
  • Key steps to bringing AI into every interaction. 
  • Examples of AI in Action 
  • The ROI of AI: Evaluating cost savings and enhanced customer satisfaction metrics. 
  • Future-Proofing with the right technology choices 

Check out the incredible speaker line-up to see who will be joining Jarrod.

Download The Latest Agenda