The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Amsterdam, Netherlands
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Jarrod Davis

Product Marketing Manager Cognigy

Conference Day One - Tuesday, 8th October 2024 [CET]

13:45 IDG K: FINDING THE RIGHT BALANCE OF AI & HUMANS IN THE CONTACT CENTRE

Conference Day Two - Wednesday, 9th October 2024 [CET]

11:55 PRESENTATION: TRANSFORMING YOUR CONTACT CENTRE TO AI FIRST

  • Blueprints for architecture & integration 
  • The shrinking role of CCaaS 
  • Key steps to bringing AI into every interaction. 
  • Examples of AI in Action 
  • The ROI of AI: Evaluating cost savings and enhanced customer satisfaction metrics. 
  • Future-Proofing with the right technology choices 

Check out the incredible speaker line-up to see who will be joining Jarrod.

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CCW Digital EU

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