James Bedford

James Bedford

VP of Customer Success Foundever
James Bedford

Workshops & Hackathon - Monday, 6th October 2025 [CET]

11:05 WORKSHOP E: AI ACCEPTANCE: KEY LEARNINGS FROM THE WORLD’S TOP BRANDS

If your customers don’t trust it and agents don't use it - AI adds no value. Success has less to do with the tech itself and everything to do with how you change the way work and service get done.
In this hands-on workshop, we’ll bring to life what we’ve learned alongside the world’s top brands after embedding AI across millions of customer interactions every day:

  • The adoption gaps that quietly break trust with customers and agents
  • The “human moments” you simply cannot afford to automate
  • Where AI delivers measurable impact - and where it backfires
  • The disruption gap leaders don’t plan for

You’ll leave with practical insights to move beyond AI acceptance and a clearer view of where it can genuinely add value to your operations. 

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda

In Partnership With:

CCW Europe Digital

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2025 IQPC. All rights reserved.