The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders
06 - 08 October, 2025
| Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands
Fabian Quast
In-House Consultant Lidl
Summit Day Two - Wednesday, 8th October 2025 [CET]
12:30 PRESENTATION: THE FUTURE OF AUTOMATION: CREATING SEAMLESS, HUMAN-LIKE CUSTOMER INTERACTIONS
- Explore how AI-powered bots are moving beyond scripted responses to deliver natural, open-ended conversations
- Learn how LLMs are transforming both chat and voice interactions, eliminating rigid systems
- Understand the challenges and opportunities of implementing AI across multiple customer service channels
Check out the incredible speaker line-up to see who will be joining Fabian.
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