The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Eugen Majeri

Digital Service Manager Panasonic

Eugen is an experienced Digital Customer Experience Manager at Panasonic, leveraging technology and creativity to facilitate a frictionless digital customer journey through content and innovative solutions.

Workshop Day - Monday, 7th October 2024 [CET]

11:00 WORKSHOP G: A PATH TO PERSONALISED CX THAT MAXIMISES BUSINESS OUTCOMES

In this workshop, attendees will learn how to:

Develop a channel strategy and timeline for implementing conversational AI within the Contact Center while increasing customer and agent satisfaction
Develop a seamless merging of automation and human-driven customer service.
Manage C-suite expectations by aligning with Contact Center realities and new metrics

Check out the incredible speaker line-up to see who will be joining Eugen.

Download The Latest Agenda

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