WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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Dr. Dominik Eberlein

VP Data Science SIXT SE

Dominik is an accomplished data science and AI leader with over 20 years of experience across mobility, retail, logistics, and consulting sectors. He currently serves as Vice President of Data Science at SIXT, where he leads data-driven innovation and strategy. Prior to that, he held senior roles at BurdaCommerce (Cyberport, CyberSolutions), including Head of Data Science and Head of Inventory and Pricing Management, and built up an innovative tech center in Romania. Dominik is co-founder of the logistics optimization company Logivations. He holds a doctorate in Mathematics from the Technical University of Munich, and brings deep expertise in optimization, pricing, and machine learning techniques.

Summit Day One - Tuesday, 7th October 2025 [CET]

15:55 PRESENTATION: AGENTS OF THE NEW FRONTIER: TRANSFORMING CUSTOMER SERVICE EXPERIENCES WITH AGENTIC AI

Discover how SIXT is revolutionizing its Customer Service Operation with Agentic AI Agents
Explore real-life examples showcasing customer service interactions powered by Cognigy
Gain valuable insights from the operational and data science perspectives

Check out the incredible speaker line-up to see who will be joining Dr. Dominik.

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