The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

06 - 08 October, 2025 | Hôtel Mövenpick & The Passenger Terminal - Amsterdam, The Netherlands

Dr Anna Selent

Director of CX Digital Transformation SIEMENS

Summit Day One - Tuesday, 7th October 2025 [CET]

11:00 PANEL DISCUSSION: INNOVATING ACROSS TOUCHPOINTS TO CREATE SEAMLESS, ENGAGING EXPERIENCES

  • Learn how to leverage innovation in your customer service, sales, and marketing strategies to drive engagement 
  • Understand the role of seamless integration in ensuring consistency and continuity across channels 
  • Get actionable insights on building an engagement strategy that adapts to evolving customer needs 


Check out the incredible speaker line-up to see who will be joining Anna.

Download The Latest Agenda