Dirk Moreno Arias

Vice President, Customer Service & Managing Director Trade Republic

Dirk Moreno Arias is a visionary leader with over two decades of global experience in building customer service & experience units from scratch. He is currently holding the position of Vice President of Customer Service and Managing Director at Trade Republic. He has a proven track record in managing a variety of service operations both in-house and through BPOs across various industries. He also founded companies, and being entrepreneurial is a key aspect for him.

Prior to his role at Trade Republic, he offered his expertise as a global freelance consultant, helping startups and scale-ups to build and elevate their global customer service operations. He has also held key leadership positions in several companies, including serving as Vice President of Global Customer Service at GetYourGuide, where he was instrumental in building global customer service operations for the world's largest in-destination travellers marketplace.

His career has been marked by a strong affinity for technology, data science and artificial intelligence, which he integrates into his strategic vision to optimise customer experience. Known for his problem-solving skills (impossible problems once and a while) and the ability to build powerful global teams, he continues to push the boundaries of customer service, demonstrating a forward-thinking approach in an ever-evolving industry.

In a nutshell, Dirk embodies a blend of global experience, technical proficiency, blending many cultures into powerful teams and a vision for the future of customer service that sets him apart as a leading professional in the field. His insights are often provocative but progress requires different thinking.