This workshop is designed to place service operations at the core of your strategy. It will provide a holistic view of how technology and human ingenuity can work together to create exceptional customer experiences.  

• Customer journey mastery: Gain deep insights into the customer journey   
• Synergy of people & technology: Learn how integrating technology with human expertise adds unparalleled value to your service operations and enhances efficiency   
• Digital transformation use cases: Explore innovative strategies for digital transformation in service operations, focusing on practical applications of GenAI tools to streamline processes   
• Creating future-ready service models: Gain insights into building agile, resilient service operations that can adapt to changing market dynamics   
• The value mix: Foster an "outcomes" culture, balancing the Total Cost of Ownership (TCO) optimisation while boosting NPS