LOOKING AHEAD TO CCW EUROPE SUMMIT 2026

5 - 7 October 2026 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

View The 2025 Agenda

David Paulding

Vice President, International Expansion (EMEA) Nextiva

Discuss the soft skills that are becoming essential in the digital era to complement AI and enhance human-centred interactions
Examine the role of AI management, ensuring consistent quality, and maintaining customer satisfaction through human-like outputs and ethical AI practices
Learn how organisations are empowering agents to take the lead in training AI, fostering trust, and creating a collaborative environment

Putting people first in an AI world: See how companies are helping employees thrive by building the skills and confidence to work alongside AI - while also shaping AI to reflect human values like empathy, quality, and fairness
A simple plan to drive change: Get a clear, practical roadmap for making a strong case for AI-powered productivity - from connecting it to real business goals, to getting buy-in across teams, to removing roadblocks that slow things down
Making human + AI collaboration real: Learn how teams are setting up simple, effective systems where people and AI work together - automating repetitive tasks, freeing up time for deeper work, and creating space for continuous improvement

Check out the incredible speaker line-up to see who will be joining David.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk