The #1 European event series for progressive
contact centre, CX and digital service leaders

06 - 08 October, 2025 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2024 Agenda

Christian Wuttke

Lead of Chat & Voice Technology Schwarz Group

Conference Day One - Tuesday, 8th October 2024 [CET]

16:45 PRESENTATION: LIDL: BEYOND BARCODES: SHAPING THE FUTURE OF CUSTOMER SERVICE

Join Lidl, Europe's largest retailer, to explore the fascinating world of supermarket innovation.

Beyond Barcodes reveals the transformative impact of bots and conversational AI based on Cognigy that are reshaping the dynamics of retail.

From enhancing the customer experience to optimizing operations, discover how these technologies are redefining convenience and efficiency in the grocery shopping landscape.

Check out the incredible speaker line-up to see who will be joining Christian.

Download The Latest Agenda

In Partnership With :

QUESTIONS?