The #1 European event series for progressive
contact centre, CX and digital service leaders
06 - 08 October, 2025
| The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
Brenda Mey
Principle Architect - Infrastructure Bank of Ireland
Conference Day One - Tuesday, 8th October 2024 [CET]
11:00 PANEL DISCUSSION: NAVIGATING THE PEAKS AND PITFALLS OF CUSTOMER SERVICE TRANSFORMATION
- Hear first-hand from leaders who have spearheaded large-scale customer service transformations in their organisations
- Learn how a relentless focus on customer and employee experience can help simplify the complexities of enterprise-wide transformation
- Explore how cloud and AI can help optimise operations, enhance agent performance, and drive business growth
Check out the incredible speaker line-up to see who will be joining Brenda.
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