The #1 European Event Series for Progressive Contact Centre, CX, and Digital Service Leaders

• This year we're bring together 100+ expert practitioner speakers! Join us this October to make cross-industry connections, gain fresh perspectives, and discover new strategies you can start implementing right away. 

• Get inspired by celebrity star speakers in this once in a life time opportunity to watch a live and exclusive interview - you can view our 2022 show report here to see who shared insights with us last year.

• Take part in our Disrupt-a-Thon!  A group activity where attendees will tackle some of the industries toughest challenges. Through design thinking, creative exercises and teamwork, attendees will engage in a deep-dive collaborative exercise against the clock. With the power of cross-industry, multi-functional expertise, groups will solve the most pressing customer management challenges leaving with innovative new approaches to execute. 

• Be recognised and rewarded for your big idea from the Disrupt-a-Thon in a 2-minute elevator pitch - the winner will be awarded in a lavish ceremony!

• Get the most out of your visit - whether you are a start-up and scaling business, an SMB or a large-scale enterprise, we have targeted content streams that are tailored towards your specific needs! We're particularly excited about our 'what went wrong?' stream, the start-up forum, and CXM executive leaders’ private boardroom!

• Capture exclusive insights from across every customer-focused business unit, including: Operational efficiency, CX, EX, digital transformation and acquisition, retention & growth - bring the whole team to ensure you don't miss any!

• We're also introducing mastermind networking groups; a no-fuss way to connect with likeminded peers who share the same business priorities. 

• All work and no play? No way! We are bringing the fun-factor back for 2023 with games and prizes! Previous games include: Mind-controlled beer pouring, smoothie stations, ping-pong & more. 

• Feeling overwhelmed? Or just need a breather? We'll also be running health, mindfulness and meditation exercises in our wellness zone.