WELCOME TO THE CCW EUROPE SUMMIT 2025

6 - 8 October 2025 | Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands

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The CCW Europe Summit Event Agenda

Welcome to The CCW Europe Summit 2024 Agenda

This October, CCW Europe’s flagship Summit returns to provide you with the community support, knowledge, strategies, tools and technology to fulfil your transformation plans and potential.

At a critical time for customer management, we'll be discussing key strategies, solutions and inspiring stories in the following focus areas:

Automation, AI & copilots
Customer data, insight & analytics
New customer-centric innovation
Omnichannel optimisation
Organisational structuring & resource optimisation
Employee experience and wellbeing
Customer-centricity & journey management
Addressing vulnerability & enhancing support

We are excited to share more information in our official event agenda. Find out more about our Star Speakers, House of Rituals Site Visit, Disrupt-a-Thon, and more...

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