The CCW Europe Summit Pre-Launch Agenda

CCW Europe Summit returns to Amsterdam 5–7 October 2026, bringing together the most influential leaders in customer contact, CX and digital service. As Europe’s largest gathering of senior customer management leaders, the Summit will welcome 850+ attendees, 250+ speakers and 125+ sessions across three days of insight, innovation and peer collaboration.

The 2026 agenda explores the priorities shaping the future of customer management, from AI and automation to customer journey design, data-driven decision making and operational strategy, helping organisations balance digital transformation with human-led service excellence.

Hosted by BBC Chief Newsreader Maryam Moshiri, the Summit will feature leaders from some of the world’s most recognisable brands including Booking.com, Decathlon, ABN AMRO, Philips, Kraft Heinz and Mercedes-Benz AG, sharing real-world strategies and lessons from the front lines of CX transformation.

New for 2026, discover expanded peer-led learning, analyst benchmarking, industry-focused discussions and dedicated stages such as Failures & Fixes and Global Best Practice, designed to help leaders understand what works, what doesn’t and what comes next in customer management.

If you’re curious about what’s planned for 2026, take a look at the pre-launch agenda for an early preview of the themes, sessions and speakers shaping this year’s Summit.

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