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The CCW Europe Summit 2025 Agenda

The CCW Europe Summit 2025 Agenda

The CCW Europe Summit 2025 agenda has arrived! Explore the sessions, speakers, and formats designed to drive the next wave of customer experience, digital service, and operational excellence transformation.

Whether you’re scaling AI and automation, improving employee performance, or redesigning journeys for loyalty and growth, this is your opportunity to benchmark, share and learn from those leading the charge.

Join 100+ speakers including leaders from:

  • Thomas Cook – Alan French, CEO
  • Accor - Mengxin Wang, SVP, Guest Engagement, Care & Contact Centers
  • Handelsbanken – Malin Lignell, VP Digitalisation & Innovation
  • Google, Nespresso, AXA, Nestlé Nespresso
  • and more