CCW Europe shares the highlights from the return of its annual flagship summit in Amsterdam post-COVID. The post-show report reflects on an event programme filled with trending insights, key takeaways, and industry-changing conversations. The sessions aptly represented how companies are trying to recoup long-term customer and colleague loyalty by leveraging a world-class experience strategy.

Read more to discover:

• Who attended CCW Europe 2022
• The top 12 topic areas on the event agenda
• The top 10 sessions from CCW Europe 2022
• The must-see motivational talks to inspire attendees to act and break away from traditional business practice
• An overview of CCW Europe’s Advisory Board
• What attendees had to say
• Our sponsors
• What's up next for CCW Europe

Download the post-show report here >>>

The spotlight shines bright on customer experience right now.

The old adage that contact centres are mere cost centres is making way for an exciting new narrative that they are instead tremendous value centres. Indeed, 63% of customer management leaders from across Europe report that improving their CX strategy is either “high” or “very high” on their C-suite's agenda today, with only 6% saying it represents a “low” priority. CX teams have a compelling mandate to enact change then, and the CCW Europe Summit is the place to go to drive it home.

The three-day event, taking place in Amsterdam this October, has emerged as a vital forum for networking, collaboration, and innovation over recent years, and the 2024 edition is set to be the biggest and best yet. It promises to be a platform for world-class learning and inspiration with a raft of industry thought leaders taking to the stage to share their knowledge and impart the lessons they’ve learnt from all their various CX initiatives.

Ideas always evolve differently, and professional relationships always grow stronger at the CCW Europe Summit, and here members of the CCW Europe Advisory Board tell us why.