The CCW Europe Summit 2025 agenda has arrived! Explore the sessions, speakers, and formats designed to drive the next wave of customer experience, digital service, and operational excellence transformation.
Whether you’re scaling AI and automation, improving employee performance, or redesigning journeys for loyalty and growth, this is your opportunity to benchmark, share and learn from those leading the charge.
What’s New in 2025?
Join 100+ speakers including leaders from:
Scalable personalisation: Call it one of the great CX equalisers. Yet, according to our latest research, only 4% of organisations have truly mastered it.
That’s striking. And the numbers highlight a stark truth: Personalisation sounds simple on the surface, but in reality, it’s anything but. Most organisations are still very much stuck between intention and execution, and in this infographic, we break down why that’s happening.
We unpack:
This is an industry snapshot and a blueprint to smarter personalisation. Download and benchmark your strategy against your peers in the region.