The #1 European event series for progressive
contact centre, CX and digital service leaders

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2023 Agenda

How Technology is Transforming the Role of the Customer Contact Agent

In the lead up to Customer Contact Week Europe, we explore how chatbot technology is prompting us to reimagine the future of the customer service agent and, with insight from the CCW Market Study and Dr. Nicola Millard, Head of Customer Insights & Futures at BT, reveal how industry leaders are preparing for the next stage of this digital journey.

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The #1 European event series for progressive contact centre, CX and digital service leaders

How Technology is Transforming the Role of the Customer Contact Agent

In Partnership With :

QUESTIONS?

The #1 European event series for progressive
contact centre, CX and digital service leaders