CCW Europe Summit Blog

In this weeks blog we had over to our sponsor Zowie, so will define customer service metrics and identify which are essential for your support team to measure. For more information visit getzowie.com/

Marie-Louise Gaughan at Alorica EMEA shares her thoughts on digital transformation ahead of CCW Europe! Find out more about Alorica at www.alorica.com/.

This edition of the CCW Europe Blog is brought to you by one of our official sponsors Cognigy! Unlock GPT-Powered AI Agents for Customer Service Transformation.

Explore our latest exlsuive case study  'The European Market Potential for Outsourcing Contact Centre Services: A Cross-Regional Analysis.'

Explore the current prospects and opportunities for outsourcing contact centres in Europe.

Read our exclusive interview with Ramón Delima, Global Director, Customer Services at TUI - 'Creating an Effortless and Frictionless Experience for Customers and Agents'.

This October CCW Europe will be bringing you over 120 expert speakers from titans across industry to ensure you are at the forefront of the latest innovations and disruptive CX strategies! We have confirmed 30 more speakers within the last week! 

As studies show that 59% of consumers want their data to be used to create personalised experience, where is your CX approach on this journey to maximise this personal touch? This exclusive report produced by CCW Europe, features key industry analysis on how to deliver outstanding experience through operational agility.

We are honoured to be working with so many of the regions leading minds to be a part of our community and progress the industry. Meet the CCW Europe 2023 Advisory Board who will be joining us in Amsterdam to further these discussion across the CXM landscape.