The official 2023 agenda for the CCW Europe Summit (9-11th October, Amsterdam) has been released, access your copy here. Join Porsche AG, McDonald's, New Balance, E.ON, adidas and many more for 3 memorable days of the latest implementation strategies, best practice, and predictions for the future of CX.

Ahead of the event, we are excited to share with your our new report 'The European Market Potential for Outsourcing Contact Centre Services: A Cross-Regional Analysis.' You can download the report here.

The market for outsourcing contact centre services in Europe is evolving significantly with momentum expected to accelerate at a compound annual growth rate (CAGR) of 3.53% through 2026. This growth is being driven by technological developments, but also hindered by security concerns and employee inertia. This new report not only provides an overview of the European contact centre landscape, but also offers some actionable insights designed to help businesses evaluate their outsourcing strategies in the region moving forward. You can download the full report here. We will be taking a deeper dive into this and more at this October's CCW Europe Summit. The full event agenda is available to download here. We look forward to seeing you in Amsterdam. Kind Regards, Kiera Martin Senior Analyst & Head of Production

We will be taking a deeper dive into this and more at this October's CCW Europe Summit. The full event agenda is available to download here.