The CCW Europe Summit 2025 Agenda

Discover what shaped the 2025 edition of Europe’s #1 CX, contact centre, and digital service event. The CCW Europe Summit 2025 agenda brought together 550+ customer management leaders for three days of innovation, strategy, and practical insights in Amsterdam.

Explore the sessions, speakers, and formats that defined the 2025 Summit - from AI and automation to workforce empowerment, customer journey transformation, and operational excellence.

Speakers included:

  • Thomas Cook – Alan French, CEO
  • Accor - Mengxin Wang, SVP, Guest Engagement, Care & Contact Centers
  • Handelsbanken – Malin Lignell, VP Digitalisation & Innovation
  • Google, Nespresso, AXA, Nestlé Nespresso
  • and more

Hosted by Maryam Moshiri, Chief Newsreader at BBC News, the 2025 Summit delivered bold ideas and real-world strategies that are shaping the next era of customer experience.

“The experience has been fantastic. Everyone’s super friendly and there’s lots of like-minded people. I think what’s really stood out is that we’ve all got very similar challenges and we’re also at the beginning of something huge.” - Gill Norgate, Performance Optimisation Analyst, Hilton

In Partnership With:

CCW Europe Digital

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