Day Two - 26th May [CEST]

1:00 pm - 1:05 pm Opening remarks, welcome & polling station

1:05 pm - 1:45 pm Keynote panel discussion: Revitalise strategy and optimise capacity for a post-Covid world - Reserved for IBM Watson

1:45 pm - 2:25 pm The strategy shoot-out: Three people-centred automation strategies that deliver humanised experience

This high-energy session sees three solution providers go head-to-head sharing their best approaches and tangible tips for tackling one hotly-debated industry challenge. Each leader will have 10 minutes to deliver their knock-out strategy for humanising automation. Be prepared to judge our panel and crown your winner in the interactive voting session!

2:25 pm - 2:55 pm Presentation: Reserved for Techsee

2:55 pm - 3:10 pm Content break

3:10 pm - 3:40 pm Presentation: Reserved for Persistent

3:40 pm - 4:10 pm Presentation: Personalised, not standardised - How to make customer care your competitive edge

4:10 pm - 4:50 pm Panel discussion: The customer preference conundrum - How to continuously predict and improve channel offerings

4:50 pm - 4:50 pm End of conference day two