Meet the Speakers

2021 Expert Speakers


Lord Sebastian Coe CH, KBE
Lord Sebastian Coe CH, KBE
British Olympic Track Athlete, Politician and President of the World Governing Body for Athletics
World Athletics Association
Katalin Fritz
Katalin Fritz
Chief Customer Officer
Marley Spoon
Millie Gillon
Millie Gillon
Senior Managing Director & Global Head of Client Experience
Standard Chartered Bank
Dr Nicola Millard
Dr Nicola Millard
Principal Innovation Partner, Enterprise CTIO
BT
Roberto La Rosa
Roberto La Rosa
Corporate Global Call Center Manager
Amplifon
Gavin Morden
Gavin Morden
Head of Customer Service & Investment Dealing
The Share Centre
Bruce Swan
Bruce Swan
European Customer Care General Manager
Panasonic
Philip Purdy
Philip Purdy
Head of Customer Services
Community Fibre
Madeleine Linden
Madeleine Linden
Senior Manager, CX Insight
Virgin Money UK
Tim Owen
Tim Owen
Vice President Sales
TechSee
Christoph Cuquemel
Christoph Cuquemel
Director Pre-Sales Europe
Persistent Systems
Sam Richardson
Sam Richardson
Senior Visioneering Consultant
Twilio
Ben Rigby
Ben Rigby
SVP, Global Head of Product & Engineering, Artificial Intelligence and Workforce
Talkdesk
Ulrich Trapp
Ulrich Trapp
Engagement Partner – Strategy & Go-to-Market Europe
Persistent Systems
Irfan Verjee
Irfan Verjee
Vice President, Business Value Group - Europe & Asia
Sprinklr
Clara Shih
Clara Shih
CEO and GM of Service Cloud
Salesforce
Blake McGregor
Blake McGregor
Product Management Program Director
IBM Watson