Meet the Speakers

CCW Feb 2021 Past Speakers


Simon Separghan
Simon Separghan
Head of Customer Contact
RBS
Justin Conry
Justin Conry
Head of Strategy, PMO & Transformation
Three
Alison Jaap
Alison Jaap
Customer Director
First Direct
Martijn Franssen
Martijn Franssen
Director Digital Transformation Customer Service
KPN
Simon Harrow
Simon Harrow
Chief Customer Officer
iGO4
Marek Grabowski
Marek Grabowski
Customer Journeys Director
Orange
Paulo Antonelli
Paulo Antonelli
Head of Digital Transformation
Pearson
Maria Petersen
Maria Petersen
Vice President, Customer Intelligence
Dow Jones
Anne-Sophie Andre
Anne-Sophie Andre
Customer Relationship and Operations Director
Opteven Group
Claes Hessel
Claes Hessel
Head of Business to Business
Coop Sverige AB
Vinícius Zamperlini
Vinícius Zamperlini
Head of Cloud Customer Experience & Migration Professional Services COE
ING
Mitchell Baas
Mitchell Baas
Head of Customer Service
New10, An ABN AMRO company
Martin Mason
Martin Mason
Head of Customer & Employee Experience
Tado
David Bruce
David Bruce
Innovation Principal
Openreach
Brigham Tomco
Brigham Tomco
CEO and Co-Founder
Emmersion
Julie McIntosh
Julie McIntosh
Chief Culture Officer
Kura
Justin Kenny
Justin Kenny
Former Head of Customer Excellence
C. Hoare & Co
Niall Gallacher
Niall Gallacher
Principal Strategic Consultant
Calabrio
Kevin McNulty
Kevin McNulty
Director of Product Marketing
Talkdesk
Oke Eleazu
Oke Eleazu
Chief Operating Officer
Bought by Many
Sam Richardson
Sam Richardson
Senior Visioneering Consultant, Twilio Foundry
Twilio
Jiri Inenicka
Jiri Inenicka
Product lead
Kiwi.com
Petra Mengelt
Petra Mengelt
CEO
Blue Finance
Michelle Beeson
Michelle Beeson
European eCommerce Analyst
Forrester Research
Julien Rio CCXP
Julien Rio CCXP
Senior Director of Marketing
Ringcentral
Cait Mulcahy
Cait Mulcahy
Capability & Automation Manager
THREE
Joao Carmo
Joao Carmo
Principal AI Product Manager
Talkdesk
Emma Rose
Emma Rose
Senior Director of Customer Success
Clarabridge
Francisco Pedro Marques
Francisco Pedro Marques
AI & CRM Platforms Manager
Sonae FS
Bhavana Bartholf
Bhavana Bartholf
GM, US Transformation Leader
Microsoft
Maya Vertesi
Maya Vertesi
Talent Acquisition Manager
Computacenter
Peter Jakus
Peter Jakus
VP, Market & Industry Insights
Exponea
Gavin Morden
Gavin Morden
Head of Customer Service, Operations & Change
The Share Centre