Becky Ploeger serves as the Head of Hilton Reservations and Customer Care where she inspires innovation to deliver an elevated, world-class customer experience. Becky brings over 20 years of experience from customer-centric brands like USAA and Kohl's. She is a passionate thought leader, providing strategic execution of organization-wide initiatives that enhance productivity, quality, digitally-enabled and differentiated customer service, technology and bottom-line financial performance. Her impressive record and repeated success in fearlessly delivering transformational change through innovative hands-on operational leadership, relationship building and project management has led to millions of dollars in revenue generation and expense reduction.